Refund policy

Refund & Resend Policy

We want you to love every order! If something isn't right, here's how we make it right.

Problem with your order?
If an item arrives damaged, is missing, or you received the wrong item, please message us within 3 days of receiving your order with a photo of the item and the packaging. You can email Tastyvita.ca@gmail.com or message us on Instagram @tastyvita.ca.

How we fix it
- We'll resend the item to you.
- If the problem was our mistake, or the item was damaged on the way, the resend shipping is free.
- If a resend isn't possible (for example, the item is sold out), you can choose a refund of the product cost or a different item.

What isn't covered
- Taste preference. Our lavashak and dried fruits are handmade from real fruit, so each batch can taste a little different with the season.
- Products not stored in a cool, dry place after delivery.
- Orders sent to a wrong or incomplete address given at checkout.

Shipping costs on the original order are non-refundable. Approved refunds go back to your original payment method within 10 business days.